At Officity, customer satisfaction is our priority. We aim to deliver high-quality office furniture across Pakistan. If you are not satisfied with your purchase, please review our return and refund policy below.
2. Eligibility for Returns
You may request a return if:
The product is damaged during delivery.
You received the wrong item.
The product has a manufacturing defect.
The return request is made within 14 days of delivery.
To be eligible for a return:
The product must be unused.
All accessories, parts, and manuals must be included.
Proof of purchase (invoice/order number) is required.
3. Non-Returnable Items
The following items are not eligible for return:
Used or damaged products (caused by customer misuse).
Custom-made or bulk corporate orders.
Clearance or discounted items (unless defective).
4. Return Process
To initiate a return:
Contact us at:
WhatsApp: +92 333-2109-863
Email: info@officity.pk
Provide your order number and photos/videos of the issue.
Our team will review your request within 1 working days.
If approved, we will guide you through the return process.
Do not send items back without confirmation from our team.
5. Refund Policy
Once we receive and inspect the returned item:
If approved, your refund will be processed within 3 working days.
Refunds will be issued via:
Bank transfer
EasyPaisa / JazzCash
Original payment method
Shipping charges are:
Non-Refundable
6. Exchange Policy
We offer product exchanges for:
Defective items
Incorrect items delivered
Exchange requests must be made within 3 days of receiving the product.
7. Damaged During Delivery
If your product arrives damaged:
Record an unboxing video.
Contact us within 24 hours.
Share clear photos of the damage.
Without proof, claims may not be accepted.
8. Contact Information
For any questions regarding returns and refunds, please contact:
